Warranty

Warranty Policy for Faye Demi-Fine Jewelry

At Faye, we take pride in providing high-quality demi-fine jewelry that lasts. Our Lifetime Warranty ensures that you can enjoy your jewelry for years to come, with the added peace of mind that we’ve got you covered.

Lifetime Warranty

Faye provides a Lifetime Warranty for the plating of all our demi-fine jewelry pieces, ensuring that your pieces remain shiny and beautiful for as long as you own them. Enjoy your jewelry the way you want to, with confidence.

Claim Process

If your jewelry requires a warranty claim, follow the steps below:

Capture a photo of the tarnished item.
Email your order number, the photo, and your warranty claim to care@fayestore.in.
Upon receiving the item, we’ll process your claim and offer you store credit according to the terms below.

Credit Terms:

0–6 months: 50% of the invoice value.
6–12 months: 25% of the invoice value.
After 12 months: 15% of the invoice value.

Store credit will be valid for 6 months from the issue date.

Exclusions from Warranty

Our warranty does not cover:

Wear and tear from normal usage.
Alterations or resizing by third parties.
Damage to zirconia crystals due to mishandling.
Loss of crystals or stones from the jewelry.
Luxury handcrafted sets (not applicable under warranty).

Jewelry Care Tips

Faye jewelry is crafted for daily use, so there are no strict "do's and don’ts." Simply enjoy wearing your jewelry the way you want, and rest assured it’s built to last.

Breakage Warranty

We offer a Breakage Warranty to ensure that our customers are taken care of if something goes wrong.

If your jewelry breaks during regular use, you can claim 15% of the product value as Faye Cash.
The Faye Cash is redeemable within 6 months, online

Lifetime Buy-Back Policy

Faye offers a Lifetime Buy-Back Policy on all purchases made within India. Whether you want to exchange or sell back your jewelry, we’re here to help. You can easily raise a buy-back or exchange request either at one of our physical stores or online.

Buy-back Calculation:

0–6 months: 50% of the purchase value.
6–12 months: 25% of the purchase value.
After 12 months: 15% of the purchase value.

The product needs to be self-shipped to our office in Mumbai or handed over to any outlet featuring Faye products.

Important Notes:

For Sterling Silver Hallmarked Jewelry, if the hallmark certificate is missing, a ₹200 deduction per certificate will apply.
The final buy-back value will be loaded as Faye Cash after a Quality Check (QC). The Faye Cash will remain valid for 365 days and can be used online or in-store.

Why Choose Faye’s Warranty and Buy-Back Policies?

Faye offers customer-centric policies designed to ensure that you have the best experience with our demi-fine jewelry. Whether it’s our Lifetime Warranty, Breakage Warranty, or Lifetime Buy-Back Policy, we make sure that you enjoy long-lasting jewelry and complete peace of mind.

Frequently Asked Questions

Everything you need to know about our jewelry and shipping.

What is your return policy?

We want you to love your pieces, which is why we accept returns and exchanges under the following conditions:

Size Issues: If your piece doesn't fit perfectly, we will gladly help you exchange it for the correct size.
Manufacturing Defects: In the rare event that an item arrives damaged or has a crafting defect, please contact us immediately so we can replace it for you.

What items are non-returnable?

Change of Mind: Because our jewellery is crafted with care, we do not accept returns or refunds for a simple change of mind.
Personalised Items: Any pieces that have been custom-made, custom-engraved, or personalized cannot be returned or exchanged.

How do I start a return?
Please contact our team within 48 hours of receiving your order with your order number and a photo of the issue and we will guide you through the process!

Is your jewelry water resistant?

Yes! Our jewelry is crafted from premium 925 sterling silver with a thick 18K gold plating, making it highly water-resistant.

While everyday freshwater won't hurt it, we recommend removing your pieces before swimming in chlorinated pools or saltwater, and avoiding contact with perfumes and lotions to keep the gold and enamel looking brand new for years.

Do you offer international shipping?

Yes, we do! For international orders, please WhatsApp us directly. We will guide you through the available shipping options, custom duties, and finalize your order right there to ensure a smooth delivery to your country.

How should I clean and store my 925 silver pieces?

When you aren't wearing your jewellery, store it in an airtight pouch or a soft fabric-lined box to protect it from natural oxidation. To restore its bright finish, gently buff the metal with a soft microfiber polishing cloth. Avoid using abrasive chemical cleaners that can wear down the gold plating.

What materials do you use in your jewellery?

We work exclusively with high-end, hypoallergenic materials designed to last. Our base is premium 925 sterling silver, which is first sealed with a protective palladium barrier layer. We then apply a thick coating of real gold and finish each piece with an advanced e-coating (electrophoretic coating) for maximum scratch resistance and long-lasting durability.

How long does shipping take?

Since each of our pieces is carefully hand-finished, please allow 5 days for your order to be crafted and ready for dispatch. Once shipped, our premium courier partners will deliver it directly to your doorstep within 1 to 3 days.

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